610-825-0892

FAQs

FREQUENTLY ASKED QUESTIONS

FIRE

Q. What is the telephone number to report false alarms or to put our account on test?

A. 610-941-7170 -Central Station Monitoring Facility.  Please have account number and/or password ready.


Q. What if I need service on my system?

A. Call our office 610-825-0892 and our staff will schedule a service call.


Q. Can your company monitor our fire alarm system?

A. Depends on type of system.  Please call for pricing 610-825-0892


Q. Contractor working on site. What do I do about fire protection system?

A. Anytime a contractor is on site working near fire devices, fire cabling, carpeting, telephone or electric it is imperative to notify the central station monitoring facility to put the account on test and notify them when work is complete.  610-941-7170 -Central Station Monitoring Facility.  Please have account number and/or password ready.


Q. Should the fire alarm system be tested on a regular basis?

A. Fire alarm systems are expected to help protect people, property, and assets. But you can’t tell if they’re fully operational just by looking at them. As with any other system, electronics and other components can degrade over time and compromise the system’s operation. Dust, dirt, and other contaminants can cause problems with smoke detectors. Such things as vandalism, remodeling, and improper maintenance procedures can also damage fire protection equipment. The good news is that with proper testing, inspection, and maintenance you can keep your fire alarm system at optimum operating performance. In addition to ensuring protection, keeping your system in good condition reduces expenses by preventing unbudgeted emergency repairs and costly false alarms.  Call our office for pricing 610-825-0892.


Q. How often must I have my fire alarm tested?

A. As a general rule, most devices must be tested on an annual basis.   The requirement for testing and inspections are found in NFPA 72 (National Fire Alarm Code).   Check with your local Fire Marshal or AHJ for additional requirements.


Q. Who will install my system, and how long will it take?
A. Militia Hill Security employs highly trained, skilled technicians. Depending on your system size and complexity your installation will usually take approximately one or two days, but can be more for a more comprehensive system. We do not subcontract.


Q. Who does your monitoring?

A. Security Alarm Monitoring (S.A.M.) owns and operates a Central Monitoring Station which is exclusively dedicated to monitoring and responding to security, fire and medical alarms. SAM maintains a state-of-the-art facility equipped to handle security systems with redundancy options such as internet monitoring and cellular backup capabilities.

Call us any time, day or night, we’ll be there — ready to serve you.


Q. Where is your monitoring station?

A. Security Alarm Monitoring (S.A.M.) our UL Listed central station monitoring facility is located in Woodlyn, Delaware County, PA. SAM provides monitoring to both local and national clients and has been in business for over 40 years.


Q. Do I own the alarm system?

A. Yes, the system is yours to keep once payment in full is received by Militia Hill Security.


Q. How can I contact your office or the central station monitoring facility?

A.

Militia Hill Security, Inc.

Mailing Address:

P.O. Box 606

Plymouth Meeting, PA 19462

Physical Address:

110 Cedar Grove Road

Conshohocken, PA 19428

610-825-0892 (Office)

610-941-7170 (Central Station Monitoring Facility)

610-828-7132 (Fax)

access@militiahillsecurity.com

BURGLARY

Q. What is the telephone number to report false alarms or to put our account on test?

A. 610-941-7170 -Central Station Monitoring Facility.  Please have account number and/or password ready.


Q. What if I need service on my system?

A. Call our office 610-825-0892 and our staff will schedule a service call.


Q.  How do I reset my alarm system?

A.  Depends on model of your keypad.  A majority of security systems can be reset by pressing and holding the “reset” key on your keypad for 5 seconds.


Q. How do I choose an alarm system?

A. You can look at security systems like anything else in life, you get what you pay for. Before you choose your security system, decide what level of protection you require for your home or office. A security system provides protection from intrusion around first and second floor windows, basement windows, and windows near roof lines and porches.


Q. Who does your monitoring?

A. Security Alarm Monitoring (S.A.M.) owns and operates a Central Monitoring Station which is exclusively dedicated to monitoring and responding to security, fire and medical alarms. SAM maintains a state-of-the-art facility equipped to handle security systems with redundancy options such as internet monitoring and cellular backup capabilities.

Call us any time, day or night, we’ll be there — ready to serve you.


Q. Where is your monitoring station?

A. Security Alarm Monitoring (S.A.M.) our UL Listed central station monitoring facility is located in Woodlyn, Delaware County, PA. SAM provides monitoring to both local and national clients and has been in business for over 40 years.


Q. Do I own the alarm system?

A. Yes, the system is yours to keep once payment in full is received by Militia Hill Security.


Q. I have pets. Can I still have an alarm system installed in my home?

A. Absolutely, yes. We have a number of system configurations that can be adapted for pets of all sizes and quantities. Many of our customers have pets that are like family, and the security alarm system is designed with them in mind, as well.


Q. What about false alarms?

A. While there is always a risk of a false alarm, Militia Hill Security is dedicated to ensuring that false alarms are as rare as possible. To that end, we work closely with our distributors to ensure the security alarm hardware that you receive has been engineered to the highest specifications, and incorporates the latest developments in false alarm reduction hardware and software. Proper installation and user training are the two other factors that keep false alarms to a minimum.


Q. What happens when my alarm goes off?

A. When your alarm system goes off, a signal is sent to our monitoring facility over your telephone lines. One of our trained operators will immediately contact you using telephone numbers you have provided to us to ascertain if it is a false alarm. If no one is available on site to provide an abort code, the operator will contact the appropriate authorities.


Q. I already have smoke detectors in my house. Why would I want to add additional ones to my alarm system?

A. The smoke alarms that are typically installed by construction companies are not the same type as our devices.  Our smoke detectors are monitored 24 hours a day, whether your system is on or not, and whether you are home or not.

Our security systems have the ability to provide fire protection. Fire protection is accomplished by adding optional smoke and heat detectors for an additional cost.


Q. My Alarm is chirping

A. At home or work, you hear a loud chirping, almost like a bird, but its electronic coming from somewhere, it is difficult to tell. It could be coming from a smoke detector on the ceiling, but sometimes it comes from somewhere else.   If the chirp is coming from a smoke detector it is a stand-alone detector, not installed by Militia Hill Security, the chirp is indicating it needs attention, it may need a battery.     It is very common to confuse alarm system smoke detectors with other detectors, the difference is – detectors we install do not chirp or make any noise.  Militia Hill Security does not service electrically installed or stand-alone smoke detectors.


Q. Who will install my system, and how long will it take?

A. Militia Hill Security employs highly trained, skilled technicians. Depending on your system size and complexity your installation will usually take approximately one or two days, but can be more for a more comprehensive system. We do not subcontract.


Q. Will my insurance company give me a discount on my homeowner’s policy?

A. Almost all insurance companies recognize the value of a monitored security alarm system by giving customers a discount on their homeowner’s insurance policy. Typically, discounts range between 5 and 20%.


Q. How can I contact your office or the central station monitoring facility?

A.

Militia Hill Security, Inc.

Mailing Address:

P.O. Box 606

Plymouth Meeting, PA 19462

 

Physical Address:

110 Cedar Grove Road

Conshohocken, PA 19428

610-825-0892 (Office)

610-941-7170 (Central Station Monitoring Facility)

610-828-7132 (Fax)

access@militiahillsecurity.com